Help Center

WHERE CAN I FIND MY SHIPMENT/ORDER DETAILS? Your order status, details, and tracking information can be found by entering your Order Number or Tracking Number on this page.

ARE YOU OWNED BY, OR AFFILIATED WITH, ONE OF THE SCOOTER COMPANIES? No. We operate fully independently from all scooter companies listed on this website. All parts and accessories sold on this website are the results of countless hours of research, testing, and third-party validation to ensure your scooter rides the same (or better) than you last remember.

WHICH METHODS OF PAYMENT DO YOU ACCEPT? We accept credit cards, debit cards, Apple Pay, Google Pay, and PayPal.

HOW DOES SHIPPING WORK? We partner with global merchants in order to provide you with the best prices and the highest quality products possible. Products may be shipped by our global suppliers or directly from The Scooter Hub warehouse. We offer a 100% satisfaction guarantee on all our products. Although we make every effort to have your purchase arrive quickly, your item may take 10 or more days to arrive.

DO YOU SHIP OUTSIDE THE US? Yes! For more information on shipping, check out our Shipping Policy.

CAN I CANCEL AN ORDER? Yes. Cancellations must be made within 24 hours of order confirmation, and the order must not have been sent out for shipment. Please contact us within 24 hours and let us know why you wish to cancel your order. All refunds will be processed as quickly as possible.

HOW DO YOU PROTECT MY PERSONAL INFORMATION? Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

WHAT IF I NEED SOMETHING ELSE? No worries! Contact us, and we'll be more than happy to help. You are our priority!

Other company names, product names, and logos mentioned above or shown on this website may be trademarks or service marks of their respective companies.

Every effort has been made to ensure that the information on this website is accurate. The Scooter Hub is not responsible for printing or clerical errors.